- 1st line Service desk contract, NHS, INSIDE IR35
- Vehicle & driving license is required due to 5 days on site in Tonypandy
About Our Client
Our client are a public sector and government organisation.
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Job Description
The Service Desk Officer will:
- Provide 1st line technical IT support to end users or customers.
- Work directly with users who are experiencing issues, faults or queries
- Escalating tickets as appropriate in line with ITIL best practice
- Providing a high level of customer service, telephony and remote triaging of calls
- Documenting tickets effectively to help future support
- Remotely install and update laptop, PCs, printers, software and other peripherals
The Successful Applicant
The Service Desk Officer will have:
- Experience of working on an ITIL based helpdesk
- Hardware and Software repairs (Dell, HP, Microsoft, Windows, 365 etc.)
- Active Directory administration
- Provide solutions to desktop / mobile and systems problems
- Friendly and approachable telephone manner
- Good communication skills
- Team Player
- Full driving licence required to travel North of Cardiff
- Previous exposure to Public sector and government working environments.
- Driving licence and vehicle is a must.
What's on Offer
£130 - £140 (Some flexibility), inside IR35
On site parking
Possible contract extensions
Great working environment
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